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Common purchase queries answered

Frequently Asked Questions

For orders up to 50,000 units without special processing requirements, we can complete production and ship within 15-20 days.

For standard rigid boxes, we recommend a minimum of 500 units to maintain cost-effectiveness. However, we’re open to discussing smaller quantities for unique products or if you’re willing to cover additional setup costs. Let’s chat about your specific needs and find a solution that works for both of us.

At WITPAX, we’re equipped to handle all printing and surface treatment processes commonly used in the packaging industry. Whether you need embossing, foil stamping, UV coating, or any other specialty finish for your custom packaging boxes, we’ve got you covered.

Once we receive your inquiry, a dedicated team member will contact you via email or WhatsApp to discuss your specific needs. We’ll then provide a formal quote. After you pay a sample fee, we’ll create a prototype for your approval. Once confirmed, we’ll proceed with full production and shipping.

We meet all relevant standards for luxury brands, including FSC, ISO-9001, ISO-14001, GMI, and more. We have decades of experience creating compliant packaging for top EU and US brands.

Yes, we create finished samples or structural-only samples per your designs and artwork. We charge a fee that’s later refunded in the production stage.

Yes, we have long-standing partnerships with high-end EU and US brands. Due to NDAs we cannot disclose names publicly.

No, we exclusively do custom packaging tailored to clients.

We partner with shipping agents to arrange seamless delivery by sea, and air. You can also use your own shipping agent.

We welcome you to visit the facility or conduct a third-party audit. If you are unable to visit in person, we also offer on-site video facility tours.

Shipments include boxes packed in sturdy outer cartons. We provide packing pictures upon request.

We prioritize eco-friendly options like FSC paper and recyclable materials. Our sustainability commitment spans over a decade.

If products are damaged due to our fault, we offer a 1:1 payout guarantee. Your satisfaction and product quality are our top priorities.

If you need to swap an item

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Still have questions? please contact us directly!😉

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